Terms of Service - Main Service
Last updated
Jul 20, 2025
This Agreement governs the use of the Travalytics service at any available tier. By clicking "I Agree" or otherwise accepting these terms electronically, the Customer acknowledges and accepts all terms and conditions set forth below.
1. Scope of Service
Travalytics is a travel data analysis service offered in multiple tiers with varying features and pricing. It provides data collection via app or web survey, data processing, analysis, and reporting, as defined by the selected plan.
The Customer's selected plan determines the specific deliverables included. Details of plan features, pricing, and available add-ons are set forth below and form an integral part of this Agreement.
2. Plan Features and Pricing
Travalytics is offered in three tiers: Lite, Classic, and Complete, with a separate service offered for called Entry as a pre-study for Classic or Complete. The features and pricing are described below. A shorter summary is available at Travalytics - Get started , but the pricing applicable to each engagement shall be as specified in the customer’s invoice or written agreement. In the event of any discrepancy, the invoice shall prevail. Note that an organisation can only belong make one order of Travalytics - i.e. different departments in the same organisation cannot each order Travalytics Lite.
2.1 Lite
Cost: Free. Optional extras available.
Client provides:
Number of employees
Number of departments and number of employees per department (if separate departments included)
Email addresses of participants (with signed GDPR agreement)
Date for survey to take place
Contact details for the person responsible for the survey
Travalytics provides:
Setup of the Travalytics survey (web or app) with access codes per department
Onboarding materials for the organisation and for participants
One aggregate report per year (all departments / units in same report) including mode share, emissions, physical activity, and more
One data collection per year (max 2 weeks per data collection)
Upgrade options:
Upgrade to Classic or Complete to access scenario modelling and departmental analysis.
Optional extras:
Support in recruitment or onboarding is available at 135 EUR/hour.
Please note that an organisation may place only one Travalytics Lite order and e.g. multiple departments within the same organisation cannot place separate orders.
2.2 Classic
Fixed cost and price per participant based on number of individuals in survey population.
Maximum number of departments included in tier varies by size.
Detailed in table below.
Participant Count | Fixed Cost (EUR) | Per-Participant Rate (EUR) | Total Cost Range (EUR) | Max Departments / Units |
|---|---|---|---|---|
10 – 1,000 | 450 | 4 | 490 – 4,450 | 4 |
1,001 – 2,000 | 4,450 | 2 | 4,452 – 6,450 | 6 |
2,001 – 3,000 | 6,450 | 1 | 6,451 – 7,450 | 8 |
3,001 – 5,000 | 7,450 | 0.75 | 7,451 – 8,950 | 10 |
5,001 – 10,000 | 8,950 | 0.5 | 8,951 – 13,950 | 12 |
>10,000 | Price on request | - | – | – |
Client provides:
Number of employees
Department names and employee count per department
Participant email addresses (GDPR agreement required)
Contact person for project coordination
Booking of onboarding meeting
Selected scenarios for modelling
Date for data collection
Travalytics provides:
Survey setup with per-department access
Onboarding materials
One aggregate report and one report per department (max by tier). Same analysis for every entity.
Two data collections per year (max 2 weeks per data collection)
Scenario modelling, four pre-defined scenarios.
Technical support
Upgrade options:
Aggregate data collected with different methods, changes to GDPR and/ or extra questions in background survey - upgrade to Complete.
2.3 Complete
Fixed cost and price per participant based on number of individuals in survey population.
Maximum number of departments included in tier varies by size.
Participant Count | Fixed Cost (EUR) | Per-Participant Rate (EUR) | Total Cost Range (EUR) | Max Departments / Units |
|---|---|---|---|---|
10 – 1,000 | 5,000 | 4 | 5,040 – 9,000 | 4 |
1,001 – 2,000 | 9,000 | 2 | 9,003 – 12,000 | 6 |
2,001 – 3,000 | 12,000 | 1 | 12,002 – 14,000 | 8 |
3,001 – 5,000 | 14,000 | 0.75 | 14,001 – 16,000 | 10 |
5,001 – 10,000 | 16,000 | 0.5 | 16,001 – 23,500 | 12 |
>10,000 | Price on request | - | – | On request |
Client provides:
Number of employees
Department names, employee count, and choice of web/app collection per department
Participant email addresses with signed GDPR agreements
Contact person for project coordination
Booking of onboarding meeting
Selected scenarios
Any extra survey questions or GDPR modifications requested
Travalytics provides:
Setup of web/app survey per department
Onboarding materials
One aggregate report and one report per department (same analysis for every entity)
Two data collections per year (max 2 weeks per data collection)
Scenario modelling
Technical support
Up to 3 additional questions
GDPR adjustment with one feedback round
2.4 Entry
As a pre-study to Classic or Complete. Data is aggregated if from several sites. If separate reports are required for different sites, they must be ordered independently.
Flat cost: 500 EUR
Client provides:
Information about the site (e.g., previous travel survey, estimated mode share if available)
Number of employees
Country(ies) where site(s) are located
Client chooses:
Up to 4 predefined scenarios:
Shift x% of car trips to electric vehicles
Shift x% from car to active mobility
Shift x% from car to public transport
Shift x% from car to a combination of active mobility and public transport
Impacts on CO2e emissions, health impacts and monetary value, changes to fuel costs.
Travalytics provides:
- A report with estimated impacts and potential of each selected scenario.
2.5 Add-On Pricing
Description | Cost | Notes |
|---|---|---|
Extra support (e.g. kick-off meeting, survey design) | 135 EUR per hour | 1 hour intro / onboarding meeting included in Classic and Complete. |
Extra questions in background survey | 200 EUR per question | Up to 3 extra questions included in Complete. |
Adjustment to GDPR agreement with end users | 5000 EUR per adjustment | Client suggests changes. Changes can only be made to reduce level of sharing, not increased. Only changes can be made that can be implemented in legal text at https://travalytics.io/privacy-policy-app which will not require changes in Travalytics app. One feedback round included. |
Scenario modelling | 500 EUR per scenario | Up to 4 pre-defined scenarios included in Classic, and Complete. |
Extra data collection not included in plan | From 500 EUR | Pricing done separately for this based on analysis requirements and size of company / number sites. Note that Lite includes one data collection per year and Classic and Complete 2 data collections per year. |
Analysis of more departments than included in plans above | 500 EUR per department | This is a flat rate per extra report per department. |
Different analysis per department | From 500 EUR per analysis | It is assumed otherwise that all departments will have same analysis performed. |
2.6 Pricing Updates
The pricing and features described in this Agreement apply as of the version date above and at https://travalytics.io/get-started. Travalytics reserves the right to update pricing and features for future purchases, upgrades, or renewals by publishing an updated version of these Terms of Service and pricing online. Customers will be subject to the terms in effect at the time of their order.
2.7 Discounts and Special Offers
The Provider may, at its discretion, offer discounts, promotional pricing, or other special terms. Any such discounts or special offers will be calculated and applied separately, as specified in the Customer's order confirmation, invoice, or separate written agreement. Unless expressly stated, discounts or special offers apply only to the specific purchase or term described and do not guarantee similar terms for future orders or renewals.
3. Payment Terms
Prices are based on an annual service period and apply per 12-month cycle starting from the date of the first order. Unless otherwise agreed in writing, all services will automatically renew on an annual basis unless cancelled in writing by the Customer no later than 30 days before the renewal date.
Payment terms and invoicing details will be specified at the time of purchase or upgrade. All prices are exclusive of any applicable taxes, which will be added as required by law. Payment is due according to the terms stated in the invoice or order confirmation.
4. Data Use and Privacy
We process personal data in connection with the Travalytics service in several ways, depending on context:
(a) Customer Account and Order Information
We collect and process personal data about individuals placing orders for Travalytics, including contact details, billing information, and communications, for the purpose of managing customer accounts, invoicing, customer support, and our internal business operations. This data is controlled and processed by us in accordance with applicable data protection laws. Details of this data processing agreement are available at https://travalytics.io/privacy-policy
(b) Participant Contact Data (e.g. Email Addresses for Invitations)
For some Travalytics applications, the customer may provide us with lists of email addresses or other identifiers of participants to facilitate survey invitations or app onboarding. We process this data solely on behalf of the customer, for the purpose of delivering the agreed service. We do not use participant contact data for any other purpose, do not share it with any third party except as required to deliver the service (e.g. email service providers), and delete it in accordance with our data retention policies after project completion. Additionally, we never cross-correlate data on participants with data collected on travel habits through web survey or Travalytics app. A separate agreement is in place regarding the management of this data when applicable.
(c) Travel Data Collected via Travalytics
Data collected through the Travalytics service (via app or web survey) is used to produce aggregated and anonymised reports for the customer. Individual-level travel data is processed solely to deliver these analytics services and is never shared with any third party, including the customer itself, in identifiable form. All data collection and processing comply with applicable data protection laws, including the General Data Protection Regulation (GDPR). The agreement in place is available at https://travalytics.io/privacy-policy-app
Customers selecting the Complete plan may receive customised GDPR agreements as part of the service. In this case changes can only be made to reduce level of sharing, not increase it. Only changes can be made that can be implemented in legal text at https://travalytics.io/privacy-policy-app which will not require changes in Travalytics app. One feedback round included. GDPR customisation may also be purchased as an add-on for other tiers, subject to availability and agreement.
5. Exclusions and Limitations
The Service is provided as described for each plan, without any warranty of specific outcomes or suitability for a particular purpose.
The Provider does not warrant uninterrupted or error-free operation of the app or survey platform. Insights derived from aggregated or analysed data are indicative only and are not intended as specific recommendations for action.
To the fullest extent permitted by law, the Provider's liability for any claim arising from use of the Service is limited to the amount paid by the Customer for that Service. The Provider shall not be liable for any indirect, incidental, consequential, or special damages.
6. Termination
Either party may terminate this Agreement without penalty prior to the start of data collection. If the Customer withdraws after data collection has commenced, the Provider will have no further obligation to deliver the report or refund fees already paid unless otherwise agreed in writing.
The Provider is not liable for delays or failures in service delivery caused by factors beyond its reasonable control.
7. Acceptance of Terms
By clicking "I Agree" or otherwise confirming acceptance electronically, the Customer acknowledges that they have read, understood, and agree to be bound by this Agreement, including the description of plan features, pricing, add-on terms, data use provisions, limitations of liability, and upgrade terms.